Content Creator & Social Media Coordinator - Jordan

Job Title: Content Creator & Social Media Coordinator
Location: Amman, Jordan

Role Summary

The Content Creator & Social Media Coordinator is responsible for developing, implementing, and managing a comprehensive social media strategy while creating engaging visual and written content for The Orenda Tribe. This role includes content creation, community management, social media analytics, customer inquiries, and ensuring consistent brand identity across all platforms.

This role requires a highly creative, organized individual with proven social media management skills, strong design capabilities, excellent communication skills, and a customer-focused approach.

Key Responsibilities

1. Social Media Management

  • Develop and implement daily, weekly, and monthly social media content plans and calendars aligned with marketing goals.

  • Create and schedule engaging content (e.g., text, images, videos, stories) for platforms such as Instagram, LinkedIn, Facebook, and TikTok.

  • Maintain a consistent brand voice and visual identity across all social media channels.

  • Monitor social media trends and competitor activities to inform content strategy.

  • Engage with followers, promptly respond to comments/messages, and foster a positive online community.

  • Analyze social media performance metrics and provide regular KPI reports (engagement, reach, etc.).

2. Content Creation & Visual Design

  • Design visually appealing graphics for social media posts, website banners, marketing materials, and promotional content using tools like Canva.

  • Maintain brand guidelines for all visual content.

  • Ensure all designs align with The Orenda Tribe’s brand identity.

3. Customer Service (Phone & Digital)

  • Handle incoming customer calls and inquiries professionally and courteously.

  • Provide information on services, workshops, products, and events.

  • Address customer concerns and resolve issues effectively.

  • Maintain accurate records of customer interactions.

  • Respond to customer inquiries via social media messages and comments.

  • Coordinate bookings with the operations team.

4. Collaboration

  • Collaborate with the team to brainstorm and develop creative content ideas.

  • Work with other departments to ensure consistent messaging and branding.

Qualifications and Skills

Education and Experience

  • Bachelor’s degree in Media, Visual Communication, Marketing, or a related field (preferred). Equivalent experience and a strong portfolio will be considered.

  • 1–3 years of proven experience in social media and content creation.

  • Customer service experience is a plus.

Technical Skills

  • Proficiency in Canva, CapCut, or similar content creation software.

  • Strong understanding of social media platforms and best practices.

  • A strong portfolio showcasing design skills and social media content creation.

Soft Skills

  • Excellent written and verbal communication skills in Arabic and English.

  • Strong organizational and time-management skills.

  • Creative thinking and problem-solving abilities.

  • Strong customer service and interpersonal skills.

  • Ability to work independently and as part of a team.

Preferred Qualifications

  • Experience in a creative or art-focused environment.

Employment Details

  • Working Hours: Full-time, including weekends and evenings if required.

  • Compensation: To be discussed based on experience.

  • Start Date: As soon as possible.

How to Apply:
To apply, please send your CV and Cover Letter with the title Content Creator & Social Media Coordinator - Jordan to info@theorendatribe.com